Refund & Cancellation Policy

1. Introduction

This policy explains how cancellations and refunds work for services purchased from BrandiQue Web Solutions ("we," "our," or "us") on brandique.in, including payments made online through Razorpay. All our prices are inclusive of taxes. By purchasing a plan, package or setup service, you agree to this policy along with our Terms & Conditions.

2. Monthly Care Plans

• Monthly care plans are paid in advance for that month of service.
• You may cancel at any time by emailing us or messaging us on WhatsApp. Your cancellation takes effect from the next billing cycle, and the plan stays active until the end of the month you have already paid for.
• The current month is not refunded, in full or in part, once the month has begun, because the team reserves time and resources for your account from day one.
• If we fail to deliver the core services of your plan in a month, we will either make it right in the following month or refund that month's plan fee — your choice.

3. One-Time Packages & Setup Fees

• Before work begins: if you cancel before we have started any work on your project, you receive a full refund.
• After work begins: you may cancel at any time. Your refund equals the amount paid minus the value of the work already delivered, assessed against the package scope. We share a clear breakdown of the completed work with every such refund.
• After delivery: once the website, designs, automation or setup has been delivered or launched and handed over, the payment is not refundable. Included revisions and support, as listed in your package, continue as promised.
• If we cannot deliver: if we are unable to deliver the agreed scope for reasons on our side, you receive a full refund for the undelivered part, and a full refund if nothing has been delivered.

4. Failed & Duplicate Payments

If an amount is deducted from your account but the payment fails or is not confirmed, or if you are charged twice for the same purchase, the extra amount is refunded in full — automatically by the payment system where possible, or by us as soon as you bring it to our notice. Such refunds are processed to the original payment method and typically reflect within 5–7 business days, depending on your bank.

5. Non-Refundable Costs

Third-party costs that have already been paid or consumed on your behalf are not refundable. This includes domain names, hosting, paid themes, plugins and licences, WhatsApp Business API and AI usage charges, and advertising spend. Where such a cost has not yet been incurred, it is refunded along with the rest of your eligible refund.

6. How to Request a Refund or Cancellation

• Email us at [email protected] from the email address used for the purchase, and mention your Payment ID (shown in your account dashboard on brandique.in and in your Razorpay receipt).
• We confirm every request within 2 business days.
• Approved refunds are processed to the original payment method within 5–7 business days of approval.
• You can also reach us on WhatsApp or by phone at +91 70933 20572 for any payment question.

7. Changes to This Policy

We may update this policy from time to time. Changes apply to purchases made after the updated policy is published on this page; purchases already made stay under the policy that was in force when you paid.